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You should have a unique customer approach, meaning that you are responsive to the customer needs and find solutions that fit best for the customer in his specific situation. Based on your experience you should know how to manage critical situations and how to ensure project success. The secret of projectmanagement success lies in the combination of
- Tools/Methods
- People Management
- Processes vs Line Organisation
- Industry Know-How
- Experience
Tools/Methods:
Irrespective in which project phase a customer is, you need to find the right methods and tools to support him. Your methods could be based on Lean Six Sigma & Agile Methods, or more traditional project management concepts. In any case your services have to be documented in a proper way in order to enable a good tracking and understanding of the project-phases. Project Management, Integration Management, Time Management, Cost and Quality Management are basic methods that are underlying all projects.
People Management:
People are individuals that need to be treated with respect and honesty. You should follow a holistic approach that combines people’s skills and project tasks. Actively approach Project-Stakeholders and provide them information in a timely manner. Communication is key, should be multi-channel and can reduce project risks, if managed actively. Your projectmanagement-approach should be goal-oriented, people-centered and win-win based.
Processes vs Line Organisation:
Be aware, that processes are more important than line-organisations for project success. You should know how important cross-functional and cross-departmental work-structures are. Therefore the treams can be multi-age, multi-lingual, etc and are often linked via new technology. Follow a flexible network approach to support the process-organisation of the company.
Industry Know-How:
You can’t change what you don’t understand. Knowing the industry and to be able to put things in the right context is essential for an efficient project. Choose the industries that you already have worked for, so that you can convince your customer that you have an excellent in-depth knowledge of the value-chain.
Experience:
Wisdom comes with age and experience. Have a positive attitude towards unexpected developments and be able to treat them fact-based, non-emotional and sometimes – if needed – with humor. Be innovative and creative at the same time. Be used to work in challenging environments and do not make decisions light-heartedly.
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