Evaluating your Office Digitisation Status-Quo

If you want to be prepared for the digital revolution, you need to have a close look at your processes, systems and customers (the golden triangle). You need a good infrastructure (an easy to maintain IT-System with webservers and API’s), you need to design your processes accordingly and you need to understand how your customers are going to use your system.

Ask yourself what new Apps can support you internally and your customers externally. In both cases you need a digital-interface to make it easy to interact. When evaluating your Office Digitisation Status you can check the following questions:

1. Internal Support Processes: To which extent are you supported by digitised processes?
   • Monthly Cost Center Report
   • Monthly Performance Data (KPI)
   • Human Resources Processes
   • Forecast Planning
   • Budget Planning
   • Order Management (Procurement)
   • Archiving (other than Microsoft)
   • Time Recording
2. Mobility Support – What internal data is accessible on your Smartphonet/Tablet?
   • Monthly Cost Center Report
   • Monthly Performance Data (KPI)
   • Human Resources Processes
   • Forecast Planning
   • Budget Planning
   • Order Management (Procurement)
   • Archiving
   • Time Recording
3.  Customer Oriented Processes: To which extent are you supported by digitised processes?
   • CRM-Tools (Customer Relationship Management)
   • Videoconferencing
   • Instant Messenger for customer contact
   • Social Media for customer contact
   • Calender Tools to fix appointments
   • Digitised Customer Information (contracts, etc)
   • Customer Contact History
   • Customer Value Information
4. Mobility Support – What customer data is accessible data on your Smartphonet/Tablet?
   • CRM-Tools (Customer Relationsship Tools)
   • Videoconferencing
   • Instant Messenger for customer contact
   • Social Media for customer contact
   • Calender Tools to fix appointments
   • Digitised customer information (contracts, etc)
   • Customer Contact History
   • Customer Value Information (external customers)

Once you evaluated your status based on the above questions, a detailed analysis of your systems, processes and responsibilities in your organisation will show you improvement possibilities. The next steps of your office digitisation strategy will enable a better collaboration of your internal organisation and support a better customer contact.

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